Public Policy Internship

The Consumer Federation of America, a Washington, DC-based non-profit that works to advance the rights of consumers through research, advocacy and education, is seeking talented, motivated interns with an interest in food and product safety, consumer protection, and financial services.

Interns work with advocates to advance pro-consumer policy on a variety of issues before Congress, the White House, federal and state regulatory agencies, state legislatures, and the courts. They also assist with research to investigate consumer issues, such as high-cost credit, privacy, the safety of children’s products, and fish, meat and poultry inspection. CFA seeks applicants who are pursuing a graduate or law degree and who possess a high level of oral and written communication skills.

Based at the Consumer Federation of America’s office in Washington, DC, the internship is unpaid, though course credit can be given if the intern makes appropriate arrangements. In-city transportation stipends may be available. Full or part time.

To apply for an internship, submit a cover letter and resume to Katie McCann at kmccann@consumerfed.org. Applications will be considered on a rolling basis. Start and end dates flexible.

Communications Manager, America Saves

The Consumer Federation of America (CFA), one of the nation’s leading nonprofit consumer advocacy organizations, seeks a full-time Communications Manager. The Manager will create, schedule, and publish content across various outlets that advances our mission and resonates with our audience. The Manager’s main duties will include the creation, scheduling, and publishing of America Saves and Veteran Saves content. This position will include marketing brainstorming, collaboration, and marketing campaign management, ensuring every project advances the America Saves mission and resonates with our audience.

This is a hybrid position and requires residence in the Washington, D.C. or surrounding area.

About CFA

The Consumer Federation of America is an association of non-profit consumer organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education. Today, over 200 of these groups participate in the federation and govern it through their representatives on the organization’s Board of Directors.

CFA’s members are a diverse group of national, state, and local organizations that serve consumers in many ways. They are the foundation of the organization and provide support for many of our public policy and consumer education efforts.

About America Saves

America Saves is a national campaign of CFA that helps individuals take control of their finances, reduce debt, and build a habit of saving. The program supports everyday Americans, including low- to moderate-income Americans, Veterans, transitioning service members, and military-connected families through inclusive messaging, digital outreach, strong partnerships, and practical tools. America Saves encompasses Veteran Saves, America Saves at Work, America Saves Week and Young Savers.

The Communications Manager works in collaboration with the Communications Director and Program Managers to ensure these programs remain impactful, timely and accessible across all communications platforms.

Responsibilities

Content and Resource Creation

• Develop, edit, and manage multi-channel content including blog posts, toolkits, checklists, webinars, social copy, email, podcasts, and video.
• Collaborate across teams to turn data, ideas, and research into digestible, engaging branded communications.
• Design one-pagers, infographics, resource packets, and social graphics as needed.

Marketing Communications

• Develop and execute marketing strategies for America Saves and Veteran Saves campaigns s in collaboration with the team.
• Develop and manage social media strategy and content calendar across platforms (Facebook, X, LinkedIn, Instagram, TikTok).
• Create and schedule engaging static and video content, with a minimum of 3 posts/week per channel.
• Monitor trends, foster engagement, and manage online communities.
• Plan, create, and send monthly email communications to partners and savers (1-2/month per group).
• Develop and implement strategies for organic digital outreach and nurture savers and partners via email and text campaigns.
• Manage email segments, track engagement, and analyze campaign performance to optimize effectiveness.
• Produce and edit podcasts; coordinate workflow from idea to publishing.
• Support and integrate video into overall content strategy.
• Support and create marketing content for CFA Advocacy including meeting and events.
• Upload, update, and manage articles, resources, and media on AS websites.
• Ensure resource packets are created and distributed quarterly.

Project Management

• Serve as the connective tissue between ideas and execution, driving projects from concept to completion across teams and channels.
• Create project timelines, assign tasks, monitor progress, and ensure deadlines are met for campaigns, workshops, and special projects.
• Prevent bottlenecks by managing content calendars and campaign workflows.
• Engage in collaboration throughout brainstorming, copywriting, design, scheduling, publishing, and post-campaign follow-up.

CRM and Audience Engagement

• Implement CRM strategies to improve audience retention and loyalty.
• Maintain and update customer data for accurate communications.
• Analyze audience behaviors and feedback to refine outreach and improve experience.

Collaboration and Continuous Improvement

• Work with internal teams and external partners/contractors to develop high-quality, mission-aligned content.
• Collaborate with CFA staff to amplify research and advocacy efforts for America Saves and Veteran Saves audiences.
• Stay up to date on industry trends and emerging technologies.

Qualifications

• Bachelor’s degree in Communications, Marketing, Journalism, or related field, or equivalent experience.
• 5+ years’ experience in content marketing, digital communications, or similar roles.
• Strong project management skills with experience using project management tools.
• Excellent copywriting, editing, and proofreading skills.
• Demonstrated experience managing social media and email marketing platforms.
• Proficiency in basic graphic design (e.g., Canva, Adobe Creative Suite) and video/podcast editing tools a plus.
• Familiarity with CRM systems and website CMS.
• Highly collaborative, proactive, organized, and able to juggle multiple projects at once.
• Passion for America Saves mission and values, with a commitment to inclusive, non-shaming, people-first communication.
• Ability to develop and implement strategic plans.
• Experience working with nonprofit advocacy-oriented membership organizations.
• Demonstrated commitment to public interest advocacy.
• Self-motivated, hardworking, and a team player.
• Effective communication skills, including written, interpersonal, and verbal.
• Excellent presentation skills.

Benefits

• 100% employer-paid health care, dental, vision, and long-term disability insurance.
• Three weeks paid vacation to start and three personal days.
• Federal holidays.
• Generous paid sick leave.
• 401(k) retirement plan with employer contribution.
• Hybrid position with two days in the office and three days work from home per week.
• Salary Range, depending on experience: $70,000-$85,000.

Please send your cover letter, resume, and work samples to kmccann@consumerfed.org.

Consumer Federation of America is an Equal Opportunity and Affirmative Action Employer and encourages applications from all qualified individuals without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, or veteran status, or to other non-work-related factors.

If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to: Katie McCann, 202-387-6121, kmccann@consumerfed.org.

Manager of Member Engagement and Board Support

The Consumer Federation of America (CFA), one of the nation’s leading nonprofit consumer advocacy organizations, seeks a full-time Manager of Member Engagement and Board Support to oversee recruitment, retention, and engagement of non-profit organizations throughout the country that work to promote consumer protection. The Manager of Member Engagement and Board Support is a new position and will be responsible for establishing solid relationships with our members, cultivating these relationships, and strategizing ways to help grow our membership. The Manager works collaboratively across CFA’s staff to support the organization’s strategic membership goals, ensuring a high level of member satisfaction and effective communication. The ideal candidate will have experience in non-profit membership. This role is critical because the strength and engagement of our membership is the foundation of CFA’s work. The Manager also will work with the CEO to provide administrative support to CFA’s Board of Directors, including setting up meetings, helping with development of agendas, distributing meeting materials, and taking minutes for the meetings.

RESPONSIBILITIES 

Member Engagement
• Develop and implement a plan to promote CFA’s member value proposition with a focus on providing membership engagement opportunities, retention, and recruitment.
• Manage CFA’s member outreach efforts, including establishing relationships with various member groups, planning member-only calls, dialogues, webinars, and quarterly meetings in conjunction with CFA’s Director of Meetings and Events.
• Develop and administer CFA’s State and Local Grants program.
• Work across the CFA staff to enhance member benefits, assist in engaging with members and would-be members for our conferences, events, and advocacy and educational activities, and recruit additional members.
• Communicate with CFA members and coalition partners through emails, phone calls, preparatory meetings, and written materials.
• Work with CFA members and the Board Membership Committee to build CFA’s membership.
• Process membership activities in the organizational database, eTapestry (i.e., new members, renewing members, member prospects, as well as member dues payments and member reporting).
• Conduct lapsed member campaigns, new member onboarding, and stewardship calendar to boost retention.
• Initiate and manage renewal notifications to encourage timely membership renewals.
• Work with CFA staff to develop a deep understanding of the organization and our work in order to develop new and creative ways to engage the CFA membership and to reach groups that may not have considered membership.
• Other duties as assigned.

Board Support
• Provide administrative support to CFA’s Executive Committee and Board of Directors by scheduling meetings, sending meeting notices, distributing agenda and meeting materials prior to meetings, and taking minutes.
• Work with Board Committees to schedule meetings and support the administration of these meetings.
• Coordinate collection and distribution of staff monthly activity reports.
• Work with CFA’s Director of Development to identify new funding sources to support work with CFA’s members.

Conference and Event Support
• Assist with program creation of CFA’s annual conferences alongside CFA staff planning committees and the Director of Meetings and Events.
• Work with the CEO to develop the agenda for CFA’s Annual Meeting which brings together our member organizations.

Qualifications
• Bachelor’s degree in communications, public policy, marketing, or a related field.
• At least 3 to 5 years of professional experience in non-profit member relations, development or grantmaking.
• Ability to develop and implement strategic plans.
• Experience working with nonprofit advocacy-oriented membership organizations.
• Demonstrated commitment to public interest advocacy.
• Self-motivated, hardworking, and a team player.
• Good organizational skills, with the ability to conceptualize, propose and execute projects.
• Effective communication skills, including written, interpersonal, and verbal.
• Excellent presentation skills.

Benefits
• 100% employer-paid health care, dental, vision, and long-term disability insurance.
• Three weeks paid vacation to start and three personal days.
• Federal holidays.
• Generous paid sick leave.
• 401(k) retirement plan with employer contribution.
• Hybrid position with two days in the office and three days work from home per week.
• Salary Range, depending on experience: $70,000-$85,000.

Please send your cover letter and resume to kmccann@consumerfed.org.

Consumer Federation of America is an Equal Opportunity and Affirmative Action Employer and encourages applications from all qualified individuals without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, or veteran status, or to other non-work-related factors.

If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to: Katie McCann, 202-387-6121, kmccann@consumerfed.org.

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